Returns

Refund & Returns Policy 

We pride ourselves on customer service, so if for some reason the products aren't what you were expecting, please reach out to us and email pippa@pippaspaws.com within 14 days of receiving your products.

If 14 days have passed since your purchase date, unfortunately you cannot return any items. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it, remaining in a perfectly re-saleable condition

We recommend that you carefully try new items on indoors, just in case you need to return them.

All sale items are final sale and non refundable.

Be sure to include your order number in the subject when you email us. 

Returns Process:

Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn, unwashed and free from pet hair to the return address will be provided via email.

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.

It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.